Practice self-assessment

Internal Quality assurance is of critical importance to continuous improvement. With a range of stakeholders to assure, being able to use an easy to follow, thorough, industry developed framework to internally assess your performance is invaluable.


Here you will find a range of self-assessment resources to support your organisational performance improvement activity, including an assessment forum where SHN members will have the opportunity to post questions and discuss issues raised through their self-assessment activities.

There are thirteen self-assessment frameworks that support performance improvement relative to the outcomes of the Scottish Social Housing Charter. There are additional frameworks that support non-Charter activity.

Publications and reports

Member Query – Repairs operatives staffing – November 2023

Report from City of Edinburgh Council on their recent benchmarking of repairs operatives staffing.

Member Query – Tenant Satisfaction Survey frequency – November 2023

Responses received to a recent member query on the frequency of Tenant Satisfaction Surveys in relation to the key Charter Indicators. November 2023

Member Queries: Sensors in tenants homes

The network received a query from a member regarding housing providers procedures when a tenant refuses access to the landlord for a planned upgrade. Nineteen full responses were received. Many thanks to all those who took the time to respond.