Housing Management for Local Authorities

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.

Who is it for

This community of practice is for LA members and will meet four times per year. Two of these will be in collaboration with the RSL Housing Management Community of Practice.

Key Content


Improving tenant participation and scrutiny – best practice


Using IoT to tackle fuel poverty


Untangling evictions post Covid-19 – best practice


A harm centred approach to Anti-social behaviour


Digital by design – best practice


Building a digital customer experience


Cyber security


Forthcoming Events

Housing for Varying Needs, Consultation Workshop

An interactive, face to face workshop facilitated by Anderson Bell Christie to consider the current Housing for Varying Needs consultation.
11th Dec 2023

Latest News

Judicial review finds in favour of the Scottish Government

The Court of Session found in favour of the Scottish Government on private rented sector rent controls.

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).

SURF Awards 2023

SURF 2023 awards to launch on 8th June.

Publications and reports

Member Query – Tenant Satisfaction Survey frequency – November 2023

Responses received to a recent member query on the frequency of Tenant Satisfaction Surveys in relation to the key Charter Indicators. November 2023

Member Queries: Crisis Funds

The network received a query from a member regarding crisis funds. Nine full responses were received. Many thanks to all those who took the time to respond.

Member Responses – Tenancy Sustainment Delivery Models – November 2023

Responses received to a recent member query on local authority tenancy sustainment staffing. November 2023.

Past Events

Housing Management Forum for Local Authorities

Our next Housing Management Forum for Local Authorities will have a focus on the housing needs of young people leaving care and care experienced young people.
26th Jun 2023
Microsoft Teams

Hate Crime Awareness and Reporting (with Kusminder Chahal, Stop Hate UK)

A 3-hour training session for local authority officers, raising awareness and improving understanding of hate crime, with reference to responses to hate crime, supporting victims and partnership working.
16th Jun 2023
Microsoft Teams

Charter Performance – A Sector Overview

SHN present an overview of Charter Performance for the Sector, based on SHN Member data received so far. An opportunity for discussion on performance and what we can expect to see for the year ahead.
15th Jun 2023
Microsoft Teams

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