Housing Management for RSLs and Co-ops

Our communities of practice are a group of like-minded professionals that work (or have an interest in) an area of housing practice.

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About

Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.

 

Key Content

1

Improving tenant participation and scrutiny – best practice

2

Using IoT to tackle fuel poverty

3

Untangling evictions post Covid-19 – best practice

4

A harm centred approach to Anti-social behaviour

5

Digital by design – best practice

6

Building a digital customer experience

Services

Forthcoming Events

Changes to Asset Management ARC Indicators 2025/26

This session will focus on changes to the ARC on asset management areas: Damp and Mould; Repairs Right First Time, and EICR and LD2 indicators.
31st Jul 2025
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Publications and reports

HM Forum – Round table discussion on how medical points are awarded July 2025

On Wed 2nd July SHN held a HM Forum round table discussion where Local Authorities and RSL staff got together to discuss how they are assessing medical points, and discuss any struggles they had doing this. This was a very interesting discussion and one we could've went on to discuss more. We compiled the notes of discussion together and have presented them in this report. I hope you find this interesting.
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Members Query – Allocation points in regards to insecurity of tenure and owner occupiers July 2025

One of our members is reviewing its allocation policy and was interested in hearing from both LA's and RSL's in regards to how they assess points for 'insecurity of tenure' and 'owner occupiers'. We had a good response to this query.
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Members Query – Changing rent debit dates July 2025

One of our RSL members asked what other landlords did when they were looking at changing their debit date with regards to the rent month. Not a huge response, but what we did receive we hope you will find useful.
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