Housing Management for RSLs and Co-ops

Our communities of practice are a group of like-minded professionals that work (or have an interest in) an area of housing practice.

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About

Good quality housing management is central to providing homes and communities where people want to live. This community of practice enables members to come together and consider what the future of housing management looks like.

This community of practice explores the tools, skills and processes you need to deliver modern and forward looking services that your communities want and need.

 

Key Content

1

Improving tenant participation and scrutiny – best practice

2

Using IoT to tackle fuel poverty

3

Untangling evictions post Covid-19 – best practice

4

A harm centred approach to Anti-social behaviour

5

Digital by design – best practice

6

Building a digital customer experience

Services

Forthcoming Events

Hm Forum – Domestic Abuse

This webinar will cover the practical implications of the Scottish Government’s new statutory guidance on the domestic abuse tenancy provisions and will be presented by Brodie's Solicitors.
27th Aug 2026
online via Teams

Publications and reports

Member Query – Close Cleaning

Outcome of member query on communal close cleaning arrangements, including cleaning frequency, scope of works, service charge approaches, and contractor recommendations across member organisations.

Member Query – Rechargeable Repairs

Outcome of a member query on rechargeable repairs, summarising responses from participating organisations and providing an overview of current approaches and practices.

Charter Data Insights 2025-26 – Top Level Performance Highlights

Charter Data Insights 2025-26 – Performance Highlights by SHN provides a high-level overview of performance across Scotland’s social housing sector.

Become a member

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Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.

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