Data and performance insights

Evidenced based decision making has never been more important than it is today. We provide a range of data and performance benchmarking services for our members.  We work in collaboration with our members to ensure that the services that we are offering continue to evolve to meet your needs.

We provide all Charter and Network Indicator data for you. You have full access to data across the sector and within your peer group, data that is only available to you as an SHN Member. You can cut and scrutinise data in a myriad of ways to suit your needs.


Need to prepare a Board report, no problem, use your SHN Business Intelligence Tool.


Did we mention that this is available to you 24/7 via our members only website?


We also provide FREE training for you on how to effectively use it. To book a free, virtual, training session contact us.

Annual and Quarterly Network Data Indicators

In addition to the Charter data, we also provide additional benchmarking services that are exclusive to our members. We collect data from our participating members on a quarterly and annual basis, providing you with bespoke insight to support your performance management and decision making. Last year we saw a significant increase in the number of landlords who completed Annual Network Indicators and we want to continue to build on these improvements. To participate, simply download the Collection Template and Guidance below:

The Network Indicaotrs collection template should be completed and returned to us at by Friday 7th June 2024.

Quarterly data submisison

Quarterly data allows members to track their Charter performance relative to others in the sector throughout the year. To participate in the Quarterly data collection, simply download the most up-to-date version of the Quarterly data collection here. Quarterly returns are due on the last working day of the month, the month after the quarter ends. For Q4 of 2023/24, the submission deadline date would be Tuesday 30th April 2024. Submissions should again be sent to or directly to

Publications and reports

SHN Value for Money Tool 2024

Data collection template for SHN's Value for Money Tool, July 2024. v1.0

SHN Value for Money Guidance 2024 v1.0

Supporting guidance for SHN's Cost Value for Money service, July 2024. v1.0

Annual Return on the Charter: Performance Report (June 2024)

A summary of trends from the most comprehensive dataset on Charter Performance for 2023/24 available at the present time (June 2024).