Tenant Participation

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum.

 

 

Key Content

1

Exceeding regulatory requirements to report performance to customers

2

Customer satisfaction and reporting requirements

3

The use of technology to communicate with and engage customers

4

Engaging hard-to-reach groups, young people, for example

5

Collecting and making use of equalities data

Forthcoming Events

Tenant Participation Community of Practice February 2025

Join your Tenant Participation colleagues to hear from Eveline Armour of TPAS
18th Feb 2025
Online

Publications and reports

Member Query – Tenant Satisfaction Survey Methods

A survey was issued to our Tenant Participation Community of Practice (Local Authority Members only) in January 2025. This note includes a summary of responses received.

SHN Charter Performance 2023/24 Briefing Session – presentation – June 2024

Presentation by SHN on 2023/24 Charter Performance based on member data received at June 2024.

TIS presentation February 2024

An overview of the services provided by TIS and examples of best practice in Tenant Participation

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