Tenant Participation

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

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About

This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum

Who is it for

This community of practice is primarily for LA members and will meet twice per year. As a member of this community of practice you can also expect to have access to a dedicated online discussion forum, the opportunity to become involved in working groups or research collaborations, access to guidance documents and other publications. 

Key Content

1

Exceeding regulatory requirements to report performance to customers

2

Customer satisfaction and reporting requirements

3

The use of technology to communicate with and engage customers

4

Engaging hard-to-reach groups, young people, for example

5

Collecting and making use of equalities data

Latest News

Charter data for 2022/23 now available – SHN Benchmarking Tools updated

31-Aug-23
Scotland's Housing Network (SHN) is pleased to advise that our Benchmarking Tools have now been updated to reflect the Regulator’s new dataset, issued this morning (Thursday 31 August 2023).
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SURF Awards 2023

29-May-23
SURF 2023 awards to launch on 8th June.
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Scottish Fuel Fund

04-May-23
Funds secured by HACT and Melville are now available for housing associations to access, providing vouchers to support residents with rising fuel costs.
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Publications and reports

Member Query – Tenant Satisfaction Survey frequency – November 2023

Responses received to a recent member query on the frequency of Tenant Satisfaction Surveys in relation to the key Charter Indicators. November 2023
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Woodlands and Garnethill Residents Association Presentation by West of Scotland Housing Association

Presentation to the Tenant Participation Community of Practice from Alistair Reid of West of Scotland Housing Association. An overview of their experience of establishing a Residents Association following a transfer of housing stock
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Tenant Participation Always Changing…. Viewpoint Housing Association March 2023

Heather Jeffrie of Viewpoint Housing Association provides an overview of recent changes to Tenant Participation within the organisation
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Past Events

Tenant Participation Community of Practice

Join us at the first session of 2023 to hear about Viewpoint HA’s successful engagement with tenants since the pandemic and how they have changed their methods of engagement and improved processes.
23rd Mar 2023
Online
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