Service Improvement and Scrutiny for Local Authorities
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities.
Who is it for
This community of practice meets twice per year and is aimed at performance managers, service improvement managers and general housing managers and officers who are responsible for coordinating and managing service monitoring and improvement activities in local authorities.
Key Content
1
Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords
2
Annual Assurance Statements – reviews of key themes
3
Tenant scrutiny panels – best practice
4
Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing
5
Tenant Scrutiny – sharing best practice
6
Value for Money – What is value for money – best practice
7
Regulatory intervention – learning from others’ experience sharing best practice
Services
Latest News
Charter data for 2022/23 now available – SHN Benchmarking Tools updated
SHN Development Value for Money – Annual Report
SHN Annual Network Indicators 2022/23 – data now available
Publications and reports
Member Query – Repairs operatives staffing – November 2023
Member Query – Tenant Satisfaction Survey frequency – November 2023
Quarterly Benchmarking 2023-24 Q2 LA report
Past Events
Service Improvement and Scrutiny Forum
Consultation Session on the Regulatory Framework Review (with the Scottish Housing Regulator)
Hate Crime Awareness and Reporting (with Kusminder Chahal, Stop Hate UK)
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