Service Improvement and Scrutiny for RSLs

Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.

 

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About

Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.

This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments.  We will explore approaches and tools for performance improvements and service developments.  

 

Key Content

1

Tenant insight – a toolkit for landlords

2

Tenant scrutiny panels – best practice

3

Getting to know you – collecting equalities information

3

What is value for money – best practice

5

Regulatory intervention – sharing best practice

Services

Publications and reports

SHN Charter Performance 2023/24 Briefing Session – presentation – June 2024

Presentation by SHN on 2023/24 Charter Performance based on member data received at June 2024.

Quarterly Benchmarking 2023-24 Q4 LA report

This is the report on the Local Authorities who submitted quarterly data for Q4 of 2023-24.

Quarterly Benchmarking 2023-24 Q4 RSL report

This is the report on the Registered Social Landlords who submitted quarterly data for Q4 of 2023-24.

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