Service Improvement and Scrutiny for Local Authorities
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities.Â
Key Content
1
Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords
2
Annual Assurance Statements – reviews of key themes
3
Tenant scrutiny panels – best practice
4
Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing
5
Tenant Scrutiny – sharing best practice
6
Value for Money – What is value for money – best practice
7
Regulatory intervention – learning from others’ experience sharing best practice
Services
Forthcoming Events
Charter Preparation Session – Thursday 6th March 2025
Charter Preparation Session – Monday 10th March 2025
Charter Preparation Session – Monday 17th March 2025
Publications and reports
SHN Presentation on Housing Revenue Accounts (HRAs) – Service Improvement and Scrutiny Forum – January 2025
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