Performance and Service Improvement for Local Authorities
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
The remit of this community of practice is to share practice on regulatory requirements and developments, national scrutiny developments and learning from outcomes, sharing knowledge and experience of service improvement tools and approaches. The community of practice also regularly shares knowledge and learning on customer satisfaction measurement approaches and tenant scrutiny activities.
Key Content
1
Data insights, including review of Charter and network data, good practice and common errors. Tenant insight – a toolkit for landlords
2
Annual Assurance Statements – reviews of key themes
3
Tenant scrutiny panels – best practice
4
Meeting new statutory requirements, including Getting to know you – collecting equalities information and Human Rights-based approaches to housing
5
Tenant Scrutiny – sharing best practice
6
Value for Money – What is value for money – best practice
7
Regulatory intervention – learning from others’ experience sharing best practice
Services
Forthcoming Events
Charter Preparation Session 2026 – Thu 19 March – 2pm – 4pm
Charter Preparation Session 2026 – Fri 20 March – 10am to 12pm
Publications and reports
EESSH Voluntary Collection Template 2025-26
SHN Network Indicators Collection Template 2025-26
Annual Network Indicators Guidance 2025-26
Become a member
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Are you interested in becoming a member? Submit your details to receive our membership pack. Or email us if you would like to discuss in more detail.
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