Performance and Service Improvement for RSLs and Co-ops
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
Strong governance is pivotal in housing associations and co-operatives, providing strategic direction and leadership necessary to create successful organisations. This community of practice comes together to consider regulatory requirements and developments alongside other national scrutiny developments.
This community of practice will develop your skills and knowledge to meet regulatory and statutory requirements and other national scrutiny developments. We will explore approaches and tools for performance improvements and service developments. Â
Key Content
1
Tenant insight – a toolkit for landlords
2
Tenant scrutiny panels – best practice
3
Getting to know you – collecting equalities information
3
What is value for money – best practice
5
Regulatory intervention – sharing best practice
Services
Publications and reports
SHR Technical Guidance – July 2025
SHN Asset Management – Charter changes briefing session – July 2025
SHN Guide to the Charter 2025/26 – Tips on Accurate Reporting
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