Tenant Participation
Our communities of practice are a group of like minded professionals that work (or have an interest in) an area of housing practice.
About
This Forum is concerned with all aspects of tenant participation, customer engagement and wider community involvement by landlord organisations. There are good practice, legal and regulatory requirements to consult customers, to report performance to tenants, to collect data in relation to protected characteristics and to use that data to influence policy and practice development. All aspects of customer engagement will be discussed at this Forum.
Key Content
1
Exceeding regulatory requirements to report performance to customers
2
Customer satisfaction and reporting requirements
3
The use of technology to communicate with and engage customers
4
Engaging hard-to-reach groups, young people, for example
5
Collecting and making use of equalities data
Publications and reports
TIS presentation February 2024
North Lanarkshire Council Tenant Participation Presentation February 2024
Member Query – Tenant Satisfaction Survey frequency – November 2023
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