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                                SHN Guide to the Charter 2026/27 Tips on Accurate Reporting – Updated 3 July 2026                            

                        


                        

                            


                                                                    

                                        

                                            

                                                

                                                    Date Updated
                                                

                                                

                                                    3 July 2026                                                

                                            

                                        

                                    

                                
                                                                    

                                        

                                            

                                                

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                                                    PDF                                                

                                            

                                        

                                    

                                                                                                    

                                        

                                            

                                                

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                                                    1 MB                                                

                                            

                                        

                                    

                                

                            

                        



                        

                            

                                
                                

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                        This revised version includes a new Queries and Responses section for 2025/26, reflecting clarifications provided by the Scottish Housing Regulator in the following areas: Satisfaction surveys Emergency, non-emergency and right-first-time repairs Anti-social behaviour Void rent loss Court actions and evictions Rent collected Factoring surveys EICR LD2 Damp and mould Staffing SHQS Stock return...                    


                

            

        


        



    


        

            

                

                    

                        

                            




                                

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